CCCM Cluster Reports Mixed Gains in Haiti Displacement Feedback System
Quarterly analysis finds improved referral resolution but persistent delays, with 60% of referrals expiring unanswered.
The Camp Coordination and Camp Management (CCCM) Cluster in Haiti — co-led by UCLBP, DGPC and IOM — has published its community feedback and referral analysis for July to September 2026, according to a report shared via cccmcluster.org on ReliefWeb. During the quarter, seven partner agencies operated the complaint and feedback mechanism (CFM) across 78 sites serving displaced populations.
The report recorded 855 feedback entries, a 19% decrease from the baseline but an increase over the 692 entries logged in the previous quarter. Some 98% of feedback consisted of requests for assistance, services or repairs. Referrals to education providers rose sharply, with 82% linked to an inability to afford school fees; sites in Port-au-Prince accounted for 43% of all education referrals.
Most feedback (85%) was submitted by CCCM staff, followed by community leaders (7%). Of 416 completed referrals, 25% were successfully resolved — 15 percentage points above baseline — with streetlights (54%) and non-food item kits (53%) recording the highest resolution rates. However, 60% of referrals expired after providers failed to respond within 60 days. Port-au-Prince recorded over 65% of all expirations, primarily relating to income-generating activities and non-food item kits.